Can Assisted Living Learn From Starbucks? I hate to admit this, but I'm a fan of Starbucks, their coffee, locations, ambiance and most of all the quality and consistency of the store team members. There are many options for coffee and Internet usage, but something or things keep me a fan. The team members always make me feel welcome, the product is consistent even during high traffic times. While sitting in a Starbucks today I wondered what lessons the Senior Housing industry could learn so I did the popular thing and googled topics related to their hiring, training and philosophy. Here are some interesting bits of information I found in an article written by: Arthur A. Thompson, The University of Alabama John E.Gamble, University of South Alabama Every partner/Batista hired for a retail job in a Starbucks store receives at least 24 hours training in the first two to four weeks. The training includes classes on coffee history, drink preparation, coffee knowledge (
Welcome. The original blog was focused on industry specific content. While customer service and team member engagement will continue as the foundation, expect more variety. Please share your feedback.