Fresh Perspective Is Priceless in Assisted Living

Can Your Assisted Living Use Honest Eyes

I would like to share a best practice for Assisted Living or any business. I have always valued two opportunities to collect raw, unbiased feedback.

The first time I visit an Assisted Living, Retirement campus or any business I write down my initial impressions as I drive up and also take a few minutes to journal my first impressions before I leave the parking lot. I've learned over the years with each visit to a community my ability to capture the initial detailed observations fade.

I also ask every person during their initial visit (vendor, family, interviewee ) to share their honest 1st impressions with me.
It allows me a perpetual fresh set of eyes, ears, noses and perceptions.
I understand that each visitor will tell their friends, family and coworkers about their experience.
All business can benefit from this exercise. Recently more of my clients outside of the Assisted Living or Senior Living industry are requesting this type of feedback.

Your thoughts?

Rick D Watkins
About Me

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