Skip to main content

Assisted Living Security

Assisted Living Security
This week I shopped for an apartment, visited a hospital and assisted living community.  On my drive from Atlanta today I began to think of the three different experiences.

Before the apartment complex allowed me access to the property I was required to surrender my driver's license and the leasing agent was always with me. The hospital required a photo ID, preferably a driver's license before generating a visitors pass that included my picture. The assisted living community required no contact information or picture identification and I was left alone a few times.

I noticed a visitors sign in book (a wonderful tool) at the reception area of the assisted living but was never asked to use it. The leasing coordinator welcomed me and we began to walk the property.  We toured many common areas, model apartments and even viewed a residents apartment.

The hospital verified my identity before allowing me access to their patients and staff areas and their staff was aware I was a visitor. The apartment complex verified my identity before allowing me access to apartments and resident common areas. The assisted living community gave a stranger complete assess to the home of many residents.

Is it time for existing senior living communities to ask themselves this question. Do I know who had assess to my residents and staff?

Is it time for developers, owners and insurers to include security systems in the design and financing of all new projects?


What do you think?

Rick D Watkins


About Me

Comments

Popular posts from this blog

Questions You Should Ask Every Assisted or Senior Living Community

During my 30 years in senior living operations and sales I've failed to understand why families or future residents rarely ask detailed questions relating to management. Even more alarming is that the checklists many are using to assist with their decision-making process does not mention them. Delivering consistent quality care and service in such a dynamic atmosphere is difficult. Imagine what it takes to provide quality meals, housekeeping, activities, maintenance, assistance with specific resident needs such as medications, bathing, grooming, mobility, emergency response, communication with physicians, pharmacies, families, therapists, hospice, home health and so much more 24 hours a day, 7 days a week. Each residents needs and expectations are unique and changing. Residents and families trust the community team to deliver consistent service. The importance of employee satisfaction is often overlooked. It directly impacts the quality of care and services delivered. It's si...

Is Your Assisted Living or Business Safe?

Assess Your Vulnerability Now Sharks Are Circling Several things are in motion that will make it challenging at best to provide quality service and care to your customers in the near future. Small/Regional/Mid-Sized businesses are about to be chum for the most massive, deadly business eating sharks the United States has ever encountered. They already smell your blood, have you in sight and are waiting for any opportunity to attack. The good news is you can reduce the risk of being their next victim, but lets talk about what attracts this particular breed of shark and a possible attack scenario. They tend to thrive in atmospheres of chaos, new health care regulations, entitlement mentalities, rising workers compensation rates and low organized labor membership. I cannot accurately describe the carnage your business could experience and will certainly witness in the near future.  Imagine the potential damage a simple email or phone call to a regulatory oversigh...
 Weight Loss Surgery Lessons and Customer Engagement There is a television show about extremely overweight people wanting to have weight loss surgery. During the first doctor's appointment, the patient's initial weight is taken, and they are given a 60-day weight loss goal. Reaching this goal determines eligibility for the surgery. Each patient receives very detailed instructions on how to meet their goal. Following the instructions are guaranteed to work. Most patients return for their two-month check-up only to realize their weight loss was minimal or they gained weight. Unfortunately, this process may repeat itself for over a year.  The scale does not lie.  At some point the patient realizes this is a life-or death situation and they need to make a complete Lifestyle change to meet their goal and be approved for the surgery. It was as simple or challenging as following the initial instructions.  So, what does Customer Engagement have in common with weight loss sur...