The Secret to Ritz-Carlton’s Customer Service Mojo November 5, 2012

Customer Service

Apple recognized the power of Ritz Carlton's Mojo.

If you want to gain a competitive advantage, improve service and create a winning team, follow this link.

Ritz Mojo

Rick D Watkins

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Trust and Assisted Living

Trust and Assisted Living trust : to believe that someone or something is reliable, good, honest, effective, etc. : to have confidence in (someone or something) : to believe that something is true or correct : to hope or expect that something is true or will happen You might say entrusting an assisted living community with the care of your parents or loved one is the ultimate act of trust. It's common for the adult children of assisted living residents to live hundreds or thousands of miles away. It may have taken months or years to convince mother to make the move into an assisted living community. She isn't completely sold on the idea but is willing to give it a chance. It still sounds too good to be true; a community filled with loving people that will meet her every need and always have a smile on their face. It better be, because mom trusted your advice. The key to building a family "trust account" Imagine

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Are You Killing Success?

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Life Lessons

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